Returns & Refunds
Last updated: February 2026
At PickKart (operated by Shivam Technologies), customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.
1. Return Policy Overview
- Return Window: 30 days from the date of delivery
- Condition: Items must be unused, unworn, and in their original packaging with all tags attached
- Proof of Purchase: Original invoice or order confirmation is required
2. Eligible for Returns
- Defective or damaged products
- Wrong item received
- Product significantly different from the description
- Size/fit issues (for clothing and footwear)
- Change of mind (within 7 days, item must be unused)
3. Not Eligible for Returns
- Intimate apparel, swimwear, and undergarments
- Customized or personalized products
- Perishable goods (food, flowers, etc.)
- Digital downloads and gift cards
- Products with broken seals (perfumes, cosmetics opened)
- Items marked as "Non-Returnable" on the product page
4. How to Initiate a Return
- Contact Us: Email support@pickkart.co.in with your order number, the item(s) you wish to return, and the reason for return
- Approval: Our team will review your request and respond within 24-48 hours
- Ship the Item: Once approved, pack the item securely in its original packaging and ship it to the address provided, or our delivery partner will arrange a pickup
- Inspection: Upon receiving the returned item, we will inspect it within 2-3 business days
- Refund/Exchange: Once approved, your refund or exchange will be processed
5. Refund Options
| Payment Method | Refund Method | Timeline |
|---|---|---|
| UPI / Net Banking | Original payment method | 5-7 business days |
| Credit/Debit Card | Original card | 7-10 business days |
| Cash on Delivery | Bank transfer (NEFT/IMPS) | 5-7 business days |
| Any method | Store credit (optional) | Instant |
Refund timelines begin after the returned item passes inspection.
6. Exchange Policy
If you'd like to exchange an item for a different size, colour, or variant:
- Exchanges are subject to availability of the requested item
- If the replacement item is more expensive, you'll need to pay the difference
- If it's less expensive, the difference will be refunded
7. Return Shipping Costs
- Defective/Wrong Items: Return shipping is FREE (we arrange pickup)
- Change of Mind: Return shipping cost of ₹49 will be deducted from the refund
8. Cancellation Policy
- Orders can be cancelled anytime before dispatch for a full refund
- Once dispatched, orders cannot be cancelled but can be returned after delivery
9. Contact Us
For return or refund queries:
- Email: support@pickkart.co.in
- Website: pickkart.co.in